Privacy Policy

Our Commitment to Your Privacy

Boiler Point Plumbing & Heating maintains a very strict privacy policy. We don't sell your information. When you complete forms on our website, we use your contact details solely to respond to your inquiries and deliver the information you have requested.

Information Removal

You may request removal from our marketing communications at any time through written notice. We are committed to honoring all such requests promptly.

Data Security

Your contact information is stored in a secure database and is protected by firewalls and sophisticated anti-hacking software to ensure your data remains safe.

Google Marketing & Analytics

• We use Google marketing technology for promotional purposes
• Google may display ads to previous website visitors across its network
• You can opt out via Google's Ads Preferences Manager or the Network Advertising Initiative

Data Collection Practices

We collect non-personally identifiable data about user activities through Google and Facebook tools. This includes content viewed, timestamps, purchase history, and location information associated with IP addresses.

Comment & Media Collection

• Visitor IP addresses and browser information are collected for spam detection
• Commenters may have profile pictures displayed publicly
• Users should avoid uploading images with embedded location data (EXIF GPS)

Cookie Usage

• Comment cookies persist for one year
• Login cookies last two days; "Remember Me" extends to two weeks
• Screen preference cookies last one year
• Post edit cookies expire after one day

Data Retention

• Comments and metadata are retained indefinitely
• User profile information remains stored until deletion is requested
• Website administrators can view and edit user information

Your Rights

Registered users and commenters may request exported files of their personal data or request erasure of their data, except where retention is legally or administratively required.

Third-Party Services

• Automated spam detection services review comments
• Data may be shared with service providers for functionality and analytics